To protect our employees and our customers, our lobby is currently closed to the public at each location. Please see the instructions below for picking up parts and dropping off cores at each location:
- LOVELAND - Once at the front door you will see a sign posted. Follow the instructions on the sign with the numbers to call to pick up your part or drop off a core.
- BOOTHILL/DENVER - Once at the front door you will see a sign posted. Follow the instructions on the sign with the numbers to call to pick up your part or drop off a core.
- COZAD - Once at the front door you will see a sign posted. Follow the instructions on the sign with the numbers to call to pick up your part or drop off a core.
We are encouraging all of our customers to maximize the communication tools we have in place to ensure that we can handle your requests as efficiently as possible. BELOW IS A LIST OF OUR COMMUNICATION OPTIONS
- You can now TEXT us at 1-800-627-3006!!
- To efficiently handle your request we will need your name or business name, city you are in, full VIN off the vehicle you need parts for, and what part you are looking for.
- THESE REQUESTS ARE RESPONDED TO WITHIN MINUTES.
- 360TICM chat app
- Login to the app store on your phone and search for "360TICM"
- Once installed create an account using your email address
- The login code you will need is 10367882
- Select a sales person or department from the drop-down menu at the bottom
- Begin your chat!
- CALL US AT 1-800-627-3006 - Follow the options in the auto attendant, or dial the extension for the salesperson you are looking for.
- ZACH - EXT 202
- JOHN - EXT 208
- TROY - EXT 227
- ROBERT - EXT 223
- MELISSA - EXT 213 (ESPAÑOL)
- MIGUEL - EXT 211 (ESPAÑOL)
Shipping & Returns Policies
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.